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Background

My work connects strategy, product, growth, CRM and operations into practical operating routines.

15+ years across B2B and B2C tech, e-commerce and industrial & energy solutions in the EU and Israel — turning analysis into decisions, scorecards and execution habits teams can run.

Head of Strategy & Growth · Head of CX & CRM  ·  Limassol, Cyprus  ·  Cyprus resident

What I deliver

Six connected practice areas

Proof highlights

Representative outcomes

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EU revenue growth in ~18 months at NORMEL Energy, supported by a multi-market GTM strategy, partner network and performance scorecards.

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Online sales growth in 8 months at Shufersal Online, supported by an e-commerce transformation, CRM activation and personalization work.

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Real repair & maintenance costs cut via a driver reliability scoring & decision engine (SQL, Python, XGBoost) — with <1.5% false positives.

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Faster request handling (and −30% manual operations) through CRM-led sales transformation; improved MQL-to-SQL conversion.

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Faster partner onboarding via NetSuite ERP implementation and centralized knowledge infrastructure.

ML

Designed predictive & recommender models on historical customer data for data-driven personalization and promotion strategy.

Roles I fit

Where I add the most value

Product & Growth Leadership

Lead or support product outcomes — revenue, retention and operating efficiency. Build experimentation and OKR systems that align product, marketing and analytics around one roadmap and one scorecard.

Strategy & Transformation

Translate strategy into execution — strategic priorities, governance, dashboards and operating model. Support cross-functional transformation and structured market expansion.

CX & CRM Leadership

Design lifecycle and CRM systems focused on LTV and retention. Build closed-loop CX (NPS, CSAT, behavioural analytics) connected directly to roadmap decisions.

Selected experience

15+ years across EU, Israel & CIS

Limassol, Cyprus · Jul 2022 – Present

NORMEL Energy — Marketing & Strategy Director

EU market build-out and P&L scaling: +380% revenue vs. 2022 baseline in 18 months via GTM architecture, channel development and partner network; implemented Oracle NetSuite ERP + custom CRM (−40% request time).

Rishon LeZion, Israel · Apr 2018 – Mar 2022

Shufersal Online — Lead Marketing Ops & CX Manager

+300% online revenue in an 8-month scale-up through e-commerce transformation, CRM automation and personalization driving retention & LTV for millions of users.

Novosibirsk, Russia · 2012 – 2018

AVEK LLC — Business Development Director, Strategy & Marketing

International GTM expansion across 5 EU/CIS markets supporting 5,000+ units sold; built a distribution-management system for partner coordination and execution.

Novosibirsk, Russia · 2007 – 2010

Zion Consulting Group — Chief Specialist, Operational Strategies

Led 14 international expansion projects — market-entry strategies, operating frameworks, investment cases and execution roadmaps for clients.

Novosibirsk, Russia · 2006 – 2007

Beeline Russia — Senior Product Manager, Non-Voice

Owned regional product portfolio & retention — −18% churn via a loyalty program later scaled as a national standard; coordinated 12 regional launches.

Additional projects

Selected project work beyond the main case studies

Two compact examples from advisory and product work that complement the larger case studies.

Wellness Pro / Wellness Nutrition

Wellness and nutrition digital product work covering market research, product positioning, advertising strategy and web platform development with logistics and database infrastructure.

Synergy Power Innovation LTD

GTM advisory for market-entry initiatives: market sizing, ICP definition, messaging, sales enablement and launch-planning support.

Selected publications

Peer-reviewed research, 2011–2020

Ten IEEE conference papers (UPEC & MPS) on AC voltage normalization, demand-side management and smart grids — co-authored and presented across Europe. The research foundation behind the NORMEL technology.

  1. 2020
    Improving Operating Modes of Automation Control of Technological Processes of Pump Equipment Based on Devices of Demand Side ManagementUPEC 2020 (55th Universities Power Engineering Conference) · Torino, Italy · IEEE
  2. 2019
    Resource Consumption Monitoring on the Basis of Devices of Demand Side Management in Smart GridsUniversity POLITEHNICA of Bucharest · Romania · IEEE
  3. 2019
    Digitalization of Resource Consumption on the Basis of Innovative Devices of Demand Side Management in Smart GridsMPS 2019 (Modern Power Systems) · Cluj-Napoca, Romania · IEEE
  4. 2017
    Decentralized Smart Multi-Agent Voltage Regulation in Electric Grids: Ideology and ModelingMPS 2017 (7th Int. Conf. on Modern Power Systems) · Cluj-Napoca, Romania · IEEE
  5. 2016
    AC Voltage Normalization — Conception and Technology for Smart Grid SystemUPEC 2016 (51st Universities Power Engineering Conference) · Coimbra, Portugal
  6. 2015
    Technological Basis for Compromise of Interests at Voltage Regulation in Electric GridsUPEC 2015 · Staffordshire University, United Kingdom
  7. 2014
    Perfecting Business Processes in Electricity Grids by the Use of Innovative Technology of Demand Side ManagementUPEC 2014 (49th Universities Power Engineering Conference)
  8. 2013
    Aspects of Evaluating the Efficiency of Introducing Innovative Method and Technology of Demand Side Management in Smart Grid SystemUPEC 2013 · Dublin Institute of Technology, Ireland
  9. 2012
    Integration of Innovative Method of Demand Side Management in Smart GridUPEC 2012 · London, United Kingdom
  10. 2011
    New Method for Regulating Voltage in AC CurrentUPEC 2011 · Germany

Co-author throughout (D. A. Klavsuts), with I. L. Klavsuts, A. G. Fishov and colleagues at Novosibirsk State Technical University. Full papers available via IEEE Xplore.

Contact

Let's discuss your situation

Reach out to discuss strategy, growth, product or transformation work.

Drop a line

dklavsuts@gmail.com  ·  Limassol, Cyprus